Frequently Asked Questions
Everything you need to know about your Abbott Lyon experience.
How long does shipping take for personalized items?
As our personalized pieces are handcrafted specifically for you, please allow 7-10 business days for production before your order is dispatched via your chosen shipping method.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or personalized jewelry is non-returnable unless it arrives damaged or faulty.
Does your jewelry come with a warranty?
Yes, all Abbott Lyon jewelry is covered by a 2-year quality guarantee. This covers any manufacturing defects, ensuring your pieces stay beautiful for years to come.
Will my jewelry tarnish or fade?
Our jewelry is crafted using high-quality materials and premium plating techniques. To maintain its shine, we recommend avoiding contact with perfumes, lotions, and water.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible 'buy now, pay later' options including Klarna and Clearpay for a seamless checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your delivery's progress.